CUSTOMER SERVICE
CONTACT US
Have questions?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: shinyshoeecommerce@gmail.com
or call us at Tel: 017-678-4773
You can also fill in the form for any inquiries:
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FAQ
01
What is the Shiny Shoe service?
Shiny Shoe provides an easy pickup service for your dirty shoes. Once collected, our experienced crew cleans and polishes your shoes before returning them to you.
03
Is the cleaning method safe for the environment?
Yes, Shiny Shoe is dedicated to environmental stewardship. We employ eco-friendly cleaning products and techniques to reduce our environmental effects.
05
What if my shoes become ruined while being cleaned?
In the unlikely event of damage, please contact us as soon as possible and provide photographs of the damage. We will try to solve the problem, providing a refund or compensation if needed.
07
Is it secure to give my personal information online for payment?
Absolutely. We prioritize the security of your information and utilize trustworthy payment gateways to execute transactions securely.
09
What precautions do you have in place to protect the privacy of client information?
We value your privacy. Your personal information is securely saved and treated with strict confidentiality. For more information on how we handle customer information, please see our Privacy Policy.
02
What kinds of footwear do you clean?
We clean shoes made of leather, suede, canvas, and other materials. Our staff is skilled in handling a variety of materials, ensuring that your shoes are well cared for.
04
How long does it take to clean the shoes?
Cleaning takes about 3-5 business days on average. However, shipping timeframes may differ depending on your location.
06
What should I do if I receive the wrong items from Shiny Shoe?
We deeply regret any inconvenience this has caused. Please contact our customer service team as soon as possible to report the problem.
08
Do you serve places other than Gombak?
We currently operate inside Gombak, but we are aiming to expand our services. Keep an eye out for updates on new service regions.
10
Is there a maximum number of pairs I may send for cleaning in a single order?
No, there is no hard and fast rule. We can satisfy your demands whether you have one pair or multiple. We provide customized services for both individual and wholesale orders.